Shipping Policy
Effective Date: 11 August 2026
At Clockit, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team will process the order for dispatch.
Orders are generally processed within 1–3 business days, subject to product availability, order volume, and operational circumstances.
2. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier availability.
Remote and certain serviceable locations may require additional delivery time.
The estimated delivery period is indicative and may vary due to circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on the order value, delivery location, promotional offers, and other applicable factors.
4. Order Tracking
Where tracking information is available, customers may receive shipment tracking details through the contact information provided at the time of ordering.
Customers should ensure that their mobile number, email address, and shipping address are entered correctly.
5. Delivery Attempts
Our logistics partners may make multiple delivery attempts.
Customers should ensure that someone is available to receive the package at the provided delivery address.
If an order cannot be delivered because of an incorrect address, unavailable recipient, or other customer-related reason, additional delivery arrangements may be required.
6. Incorrect Address
Customers are responsible for providing accurate and complete delivery information.
Clockit may not be responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect phone number
- Unavailability of the recipient
- Failure to respond to the delivery partner
- Refusal to accept the package
7. Delayed Deliveries
Delivery timelines may be affected by circumstances such as:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier-related delays
- High order volumes
- Government restrictions
- Other circumstances beyond reasonable control
We appreciate your patience in such situations.
8. Damaged Package
If your package appears significantly damaged or tampered with at the time of delivery, please document the condition of the package and contact Clockit customer support as soon as possible.
9. Undelivered or Returned Shipments
If a shipment is returned to Clockit because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related reasons, the customer may need to contact our support team for further assistance.
Any applicable additional shipping or re-dispatch charges may apply.
10. Contact Us
For shipping-related queries:
Email: customercare@clockitcare.com
Clockit Address:
8th Floor, Building No./Flat No. 801,
Gallaria Tower, Gallaria Road,
DLF Phase 4, Gurugram,
District Gurugram, Haryana – 122002, India.