Refund and Returns Policy
Effective Date: 11 August 2026
At Clockit, customer satisfaction is important to us. Because our products are personal menstrual hygiene products, returns and exchanges are subject to hygiene and safety considerations.
We request customers to carefully review this policy before placing an order.
1. Eligibility for Returns
A return or replacement may be considered when:
- The wrong product has been delivered.
- The product received is damaged.
- The product packaging is visibly damaged or compromised at the time of delivery.
- The product received is defective or has a manufacturing issue.
- The order is incomplete or contains an incorrect quantity.
For hygiene and safety reasons, opened or used sanitary pad packs generally cannot be returned or exchanged.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer care team as soon as possible.
To help us resolve the issue quickly, you may be asked to provide:
- Order number
- Registered contact details
- Photographs or videos of the product and packaging
- A brief description of the issue
Our team will review the request and determine the appropriate resolution.
3. Return Conditions
Where a return is approved:
- The product should remain unused.
- The original packaging should be intact.
- The product should be in its original condition.
- Any applicable labels, seals, or packaging should remain intact.
Returns that do not meet the applicable conditions may not be accepted.
4. Non-Returnable Products
Due to hygiene and safety considerations, the following may not be eligible for return:
- Used products
- Opened sanitary pad packs
- Products with damaged or removed hygiene seals
- Products damaged after delivery due to improper handling
- Products returned without prior approval
- Products that do not meet the applicable return conditions
5. Refunds
Once an approved return is received and inspected, Clockit will determine whether a refund is applicable.
Approved refunds may be processed to the original payment method or through another appropriate method, depending on the payment channel used for the order.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
6. Replacement
Where appropriate, Clockit may provide a replacement product instead of a refund, particularly in cases involving damaged, defective, or incorrectly delivered products.
Replacement availability may depend on stock.
7. Cancellation
Order cancellation requests should be submitted as soon as possible.
If an order has already been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the request may be handled according to the applicable return procedure.
8. Shipping Charges
Where a return or replacement is approved due to an error attributable to Clockit, such as an incorrect or damaged product, applicable return/replacement shipping arrangements may be handled by Clockit.
Returns requested for other reasons may be subject to applicable shipping charges.
9. Contact Us
For return, replacement, or refund assistance:
Email: customercare@clockitcare.com
Address:
8th Floor, Building No./Flat No. 801,
Gallaria Tower, Gallaria Road,
DLF Phase 4, Gurugram,
District Gurugram, Haryana – 122002, India.